Frequently Asked Questions

Can I pick up my order from your store?

Yes. Local pickup is available Monday through Friday from 9:00 AM to 4:00 PM.

Can I make payments?

Yes. We offer flexible payment options through Affirm and PayPal Pay Later, so you can get the parts you need now and pay over time.

I don’t see the part I need. Do you have it coming soon?

Can you let me know when you get a part?

Yes. You can join our waitlist and be notified as soon as the part becomes available.

Does Brutal Parts sell new parts?

Yes. We partner with a network of new parts dealers. If you prefer new—or if we don’t have a used option—we can source new parts at competitive prices. Inquire about new parts here.

What is your warranty period?

Most used items include a 30-day hassle-free warranty unless listed as “for parts, repair, or core.” New items carry warranty terms set by the manufacturer. For clarification on a specific item, contact us here.

Are you a real business?

Yes. Brutal Parts is a North Carolina-based company with over five years in the ATV, UTV, MX, sled, and PWC salvage industry. We stock more than 13,000 parts in our indoor warehouse and have served over 50,000 customers both online and locally.

Does Brutal Parts offer discounts?

We periodically offer coupons and sales. We also use a dynamic pricing system that adjusts to market values, ensuring you always receive a fair, competitive price. Sign up for our newsletter here to be the first to know about promotions.

Does this part fit my machine?

Most listings include a compatibility chart. If you’re uncertain, contact us here. To verify fitment, please provide the year, make, model, and engine size of your machine. If you’re unsure, the VIN number can also help us confirm compatibility.

Can I send you a video of the problem I’m having?

We’re happy to assist, but we cannot provide remote diagnostics. If you’re unsure about compatibility or installation, we recommend consulting a qualified mechanic.

Do you provide service work?

No. Brutal Parts is not a service provider, but we work with a network of trusted shops and can refer you to a qualified mechanic if needed.

How fast do you ship?

Most orders ship within one business day (Monday–Friday). Orders placed before 12:00 PM ET usually ship the same day.

What shipping carriers do you use?

We primarily ship with USPS, UPS, and FedEx depending on the size and weight of the order. Tracking is emailed as soon as your order ships.

Do you ship to Alaska, Hawaii, Puerto Rico, or internationally?

Yes. Orders outside the lower 48 may require additional shipping charges and longer delivery times. Contact us for details or an international shipping estimate.

Are the photos of the actual item I’ll receive?

Yes. All photos show the exact item unless otherwise noted. Stock photos may be used for new parts or high-volume items in similar condition.

Do you sell junk or untested parts?

No. Every part we sell is inspected, cleaned, and tested when possible. If an item is sold as “for parts, repair, or core,” it will be clearly stated in the description.

Do you accept returns?

Yes. We offer 30-day hassle-free returns unless otherwise noted in the listing.

Do you sell parts machines?

No. Any machine we acquire is dismantled for parts. We do not sell complete or parts machines.

How can I sell you my machine?

We buy select ATVs, UTVs, and other powersports machines for parts. Click here to submit your machine for consideration.

Do you buy parts?

Yes, but we are selective. We purchase parts strictly from a reseller standpoint, which means our offers are typically lower than retail value. However, we make the process quick and hassle-free—if we’re interested, you’ll get a straightforward offer and fast payment. Contact us here to submit an inquiry.

Do you accept phone or email payments?

No. For your security, we do not accept payment by phone or unencrypted email. If a remote payment is necessary, we will issue a secure electronic invoice that you can safely complete online.